California State Federation of Chapters

National Active and Retired Federal Employees



Service Information and Newsletters

Did you ever come across a problem related to your federal retiree or survivor benefits and wonder where you could go for help? The answer is your chapter's Service Officer. Service Officer volunteers play a vital role in meeting the needs of NARFE members and their families.


  • Help individual members, their families and survivors take the proper actions to obtain and retain their annuities, and health and federal group life insurance benefits;

  • Provide emotional support to members having serious problems with their benefit arrangements and particularly to surviving spouses when they suffer the trauma of a death or serious illness;

  • Make the availability of their services known to all members through newspaper/newsletter articles and reports at chapter

The Service Officer volunteers are knowledgeable about:

  • Federal procedures governing delivery of annuity payments

  • Life insurance, federal employee's health benefits, and long-term care insurance

  • Survivor benefits under current laws administered by OPM

  • Change of beneficiary procedures

  • Rights of divorced spouses to survivor benefits

  • Death benefits

  • State and federal income taxes as related to federal annuities and withholding

  • Social Security referral information

  • Requirements for other government programs

A major aspect of the Service Officer volunteer function is to assist members with problems involving programs managed by the Office of Personnel Management, Social Security Administration, Centers for Medicare and Medicaid Services, Federal Employees Health Benefits Program insurance carriers, the Office of Federal Employees' Group Life Insurance, and other federal and state benefits-paying agencies. In addition to facilitating communications between the members and the appropriate agency or company, Service Officer volunteers frequently assist members to correctly prepare and forward the forms and reports that are necessary for their claims for benefits.

So, when you have a problem related to your retiree or survivor benefits, help is only a phone call away. A phone call to your Chapter Service Officer volunteer will bring you help, assistance and peace of mind. These Service Officer volunteers have handled many cases like yours. They are highly competent, caring, and hard-working members of NARFE. Call on them when you need help!


Service Officer Guide (FH-10)


"Service Officers for Service" (S.O.S)
a newsletter with helpful information prepared by Mary Venerable, Chair of the Service Committee


Directory of Topics in SOS Newsletters

May 2016 Jan 2016 Mar 2015 Nov 2014
Jul 2014 Dec 2013 Jul 2013 Apr 2013
Jan 2013 Aug 2012 Nov 2011 Jul 2011
Mar 2011 Nov 2010 Jul 2010 Apr 2010
Jan 2010 Oct 2009 Jul 2009 Mar 2009
Dec 2008 Aug 2008 Apr 2008 Jan 2008
Oct 2007 Apr 2007 Jan 2007 Aug 2006
May 2006 Jan 2006 Nov 2005 Sep 2005
May 2005 Feb 2005 Dec 2004 Jul 2004
Apr 2004 Dec 2003 Sep 2003 Jun 2003
Mar 2003 Sep 2002 Jun 2002 Mar 2002
Dec 2001 Aug 2001    




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